Thank you for shopping with OneWay Ranchwear! We know you are going to
love your orders from us, but if for some reason you don’t, we accept returns under the
following conditions. If you have any questions and need to reach customer service
urgently, please email firstname.lastname@example.org.
-All RETURNS ARE FOR STORE CREDIT ONLY. NO EXCEPTIONS!
-Buyers are responsible for return shipping.
ALL returns must pay a $5 restock fee.
We are not responsible for LOST packages within the USPS system or UPS system. Any package
marked delivered, is also not our responsibility. We will be happy to help you sort it out with
them, but cannot be held liable. You are responsible for making sure your address is correct.
Merchandise that you wish to return must be received by us within 14 days of the day you
received it. This does not mean business days only. All returns will be issued a gift certificate via
email that can be used online. Feel free to email us to check on a return status, but please allow
3-5 days from the date we receive it back to process the return.
* Please note: All items bought on discounts 20% or more are non-refundable and final SALE.
PLEASE check your items if they were discounts, you should see the discount on the tag or
invoice. If you are unsure, email us and we will be happy to help! These items CANNOT be
returned for store credit-
* Cosmetics, Jewelry, belts, lingerie (body suits), seamless wear, (cami’s, leggings) hats, bralettes, gift
certificate cannot be exchange for refund.
* Shoes must be returned in their original box UNWORN ( any damage to the shoes will not be
accepted) without damage to the box and mailed back over-boxed.. i.e., No shipping labels.
* All merchandise must be returned in a sale-able condition (unworn, unwashed, unaltered,
smoke free condition with the original tags attached- NO makeup, or deodorant stains, pet
hair, any type of stain.
* Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor
resolutions. Clothing patterns may also vary. These do NOT qualify as defects and customer is
responsible for return shipping.
* All returns not in compliance with the above conditions WILL NOT be accepted and will be
returned to you at your expense. If return shipping fee is neglected by customer, we will
hold products for 30 days and then donate it to a local charity of choice.
EXCHANGES- We do not facilitate exchanges due to how quickly our inventory moves. We
strongly recommend purchasing a new item that you want, in the correct size or color, and then
waiting for your store credit when your return processes. If when your item arrives, the item you’d
like to exchange is in stock, we will gladly exchange.
Defective-If you received defective merchandise, please contact our customer service
department within 2 business days so we can correct the issue. Info@onewayranchwear.com
1915 County Road 8
Hanceville, AL 35077